How will my delivery be sent?
We use Royal Mail for all our deliveries.
What is Standard Delivery?
Standard Delivery is Free on all orders. Please note this is First Class Mail and is not tracked.
Free UK shipping is offered to UK mainland addresses via Royal Mail .Your order will be shipped 1-3 working days from placing your order on a first class service. Royal Mail aim to deliver first class letters/ parcels next day- however in our experience it can take up to 5 working days. If you need your parcel urgently please use our First or Priority Service as we cant guarantee delivery dates on Free Postage Service. Please note this service is not tracked
Free UK Shipping outside UK mainland (including N. Ireland) will be shipped via Royal Mail.
What is Royal Mail First Class Signed for?
A two working day First Class service which is signed for on delivery. This is a £5 Charge. This service is tracked
What is Express Shipping?
Priority Shipping costs £7 and your order will be dispatched that day if placed Monday- Thursday before 2pm. This will be sent Special Delivery and is guaranteed before 1pm the following day. This can be tracked using the link on the dispatch email that will be sent to you.
• If you place your order by 2pm Monday to Thursday, you will receive your order the next working day.
• If you order before 2pm on Friday you will receive your order the following Monday.
• If you place your order between 2pm Friday and 2pm Monday, you will receive your order on Tuesday.
• If you place your order on a Bank Holiday it will be delivered 2 working days later.
Do you Delivery Internationally?
International delivery costs £15 and is via Royal Mail, International tracked and signed service.
How will my order be packaged?
Most items are beautifully packaged in Pegasus Black and Silver Gift Boxes. They are posted in protective bubble lined packets.
Some items (leather/fabric/ bracelets) are packaged in black velvet pouches embossed with PEGASUS JEWELLERY in silver.
Vitality Bracelets and Rings are packaged in Velvet Branded Pouches.
I want to speak to someone about my order, or order by phone, how can I do this?
We endeavour to reply to all emails within the hour during working hours.
What are your office hours?
Monday - Friday 9.30 - 3.30
Please note we are closed at weekends.