RETURNS & FAQ
CHRISTMAS POSTAGE DATES: The deadlines for Guaranteed Christmas Delivery:
Free UK Postage - Thursday 20th December 4pm- First class Royal Mail
Priority Service £5 Charge- Saturday 22nd December 1pm- Royal Mail Special Delivery
Complimentary Gift Wrapping Available- simple add a note in additional comments box on order
Contemporary Equestrian Jewellery
Is my order on its way to me?
When your order has been dispatched you will receive a confirmation email. We now use Royal Mail for all our deliveries.
What is Free Standard delivery?
Free UK shipping is offered to UK mainland addresses via Royal Mail .Your order will be shipped 1-3 working days from placing your order on a second class service.
Free UK Shipping outside UK mainland (including N. Ireland) will be shipped via Royal Mail.
What is Priority Shipping?
Priority Shipping costs £5 and your order will be dispatched that day if placed Monday- Thursday before 2pm. This will be sent Special Delivery and is guaranteed before 1pm the following day. This can be tracked using the link on the dispatch email that will be sent to you.
• If you place your order by 2pm Monday to Thursday, you will receive your order the next working day.
• If you order before 2pm on Friday you will receive your order the following Monday.
• If you place your order between 2pm Friday and 2pm Monday, you will receive your order on Tuesday.
• If you place your order on a Bank Holiday it will be delivered 2 working days later.
How does your delivery service work?
Vitality Bracelets are sent Royal Mail as a large letter. This is because many customers asked they could be posted through the letter box a a normal letter rather than the red card to then have to collect. Other Jewellery is sent as a small parcel.
For Royal Mail, a first attempt will be made for delivery, post which the parcel will need to be picked up from the Royal Mail drop point, normally the post office.
What time do you deliver?
APC and Royal Mail will deliver between 08:00 and 18:00 Business Days. A signature will be required upon delivery.
Do you Delivery Internationally?
International delivery to Europe costs £15 and is via Royal Mail, International tracked and signed service.
If you would like to order from outside Europe please email email@example.com for shipping rates.
How will my order be packaged?
Most items are beautifully packaged in Pegasus Black and white Gift Boxes. They are posted in protective bubble lined packets.
Some items (leather/fabric/ bracelets) are packaged in black velvet pouches embossed with PEGASUS JEWELLERY in silver.
Vitality Bracelets and Rings are packaged in Velvet Branded Pouches.
Can I view the entire collection?
We are predominantly an on-line retailer, however the collection is now available to buy from the following retailers:
Monaghans Jewellers, 3-4 Queensberry Square, Dumfries, DG1 1BL
Grace & Favour, 117 High St, Auchterader, PH3 1AA
HIS Horse, 36 Seafield Road, Longman Industrial Estate, Inverness, IV1 1SG
I want to speak to someone about my order, or order by phone, how can I do this?
Phone:0779 569 2008 Please leave a message and we will get back to you as soon as possible. We can take a telephone order if you would prefer not to order online.
Email: firstname.lastname@example.org. We endeavor to reply to all emails withing the hour.
I have ordered the wrong size- how can I exchange?
The goods should then be returned in original packaging with the invoice to the following address, stating the correct size to be exchanged for.
Pegasus Jewellery Returns
4 QUEENSBERRY SQUARE
As we offer free postage on all purchases, postage must be paid by the customer to return items.
Once the item has been returned and inspected a refund will be issued or a replacement piece sent out.
Any other questions please email email@example.com.