Is my order on its way to me?
When your order has been dispatched you will receive a confirmation email. We now use Royal Mail for all our deliveries.
What is Free Standard delivery?
Free UK shipping is offered to UK mainland addresses via Royal Mail .Your order will be shipped 1-3 working days from placing your order on a first class service. Royal Mail aim to deliver first class letters/ parcels next day- however in our experience it can take up to 5 working days. If you need your parcel urgently please use our First or Priority Service as we canny guarantee delivery dates on Free Postage Service.
Free UK Shipping outside UK mainland (including N. Ireland) will be shipped via Royal Mail.
What is Royal Mail Signed for?
A two working day First Class service which is signed for on delivery.
What is Priority Shipping?
Priority Shipping costs £7 and your order will be dispatched that day if placed Monday- Thursday before 2pm. This will be sent Special Delivery and is guaranteed before 1pm the following day. This can be tracked using the link on the dispatch email that will be sent to you.
• If you place your order by 2pm Monday to Thursday, you will receive your order the next working day.
• If you order before 2pm on Friday you will receive your order the following Monday.
• If you place your order between 2pm Friday and 2pm Monday, you will receive your order on Tuesday.
• If you place your order on a Bank Holiday it will be delivered 2 working days later.
How does your delivery service work?
Vitality Bracelets are sent Royal Mail as a large letter. This is because many customers asked they could be posted through the letter box a a normal letter rather than the red card to then have to collect. Other Jewellery is sent as a small parcel.
For Royal Mail, a first attempt will be made for delivery, post which the parcel will need to be picked up from the Royal Mail drop point, normally the post office.
Do you Delivery Internationally?
International delivery to Europe costs £15 and is via Royal Mail, International tracked and signed service.
If you would like to order from outside Europe please email email@example.com for shipping rates.
How will my order be packaged?
Most items are beautifully packaged in Pegasus Black and white Gift Boxes. They are posted in protective bubble lined packets.
Some items (leather/fabric/ bracelets) are packaged in black velvet pouches embossed with PEGASUS JEWELLERY in silver.
Vitality Bracelets and Rings are packaged in Velvet Branded Pouches.
Can I view the entire collection?
We are predominantly an on-line retailer, however the collection is now available to buy from the following retailers:
Monaghans Jewellers, 3-4 Queensberry Square, Dumfries, DG1 1BL
Grace & Favour, 117 High St, Auchterader, PH3 1AA
HIS Horse, 36 Seafield Road, Longman Industrial Estate, Inverness, IV1 1SG
I want to speak to someone about my order, or order by phone, how can I do this?
Phone: 01387 733825 Please leave a message and we will get back to you as soon as possible. We can take a telephone order if you would prefer not to order online.
We endeavor to reply to all emails withing the hour during working hours.
What are your office hours?
Monday - Friday 9 am to 4.30
Please note we are closed at weekends.
I have ordered the wrong size- how can I exchange?
The goods should then be returned in original packaging with the invoice and return card to the following address, stating the correct size to be exchanged for.
Pegasus Jewellery Returns
4 QUEENSBERRY SQUARE
As we offer free postage on all purchases, postage must be paid by the customer to return items.
Once the item has been returned and inspected a refund will be issued or a replacement piece sent out.
My item is faulty- what should I do?
We give a 2 week return policy for any items you feel may be 'faulty' then please email us at firstname.lastname@example.org. The item must be returned with original packaging and invoice to the address above.
Wear and tear of products is not covered by any warranty.