Shipping & Returns
Shipping & Returns
Is my order on its way to me?
When your order has been dispatched you will receive a confirmation email. We use Royal Mail for all our deliveries.
What is Standard delivery?
Standard Delivery is Free on order over £30
Standard Delivery is £3 on orders under £3
Free UK shipping is offered to UK mainland addresses via Royal Mail .Your order will be shipped 1-3 working days from placing your order on a first class service. Royal Mail aim to deliver first class letters/ parcels next day- however in our experience it can take up to 5 working days. If you need your parcel urgently please use our First or Priority Service as we cant guarantee delivery dates on Free Postage Service. Please note this service is not tracked
Free UK Shipping outside UK mainland (including N. Ireland) will be shipped via Royal Mail.
What is Royal Mail Signed for?
A two working day First Class service which is signed for on delivery.
What is Express Shipping?
Priority Shipping costs £7 and your order will be dispatched that day if placed Monday- Thursday before 2pm. This will be sent Special Delivery and is guaranteed before 1pm the following day. This can be tracked using the link on the dispatch email that will be sent to you.
• If you place your order by 2pm Monday to Thursday, you will receive your order the next working day.
• If you order before 2pm on Friday you will receive your order the following Monday.
• If you place your order between 2pm Friday and 2pm Monday, you will receive your order on Tuesday.
• If you place your order on a Bank Holiday it will be delivered 2 working days later.
Do you Delivery Internationally?
International delivery to Europe costs £15 and is via Royal Mail, International tracked and signed service.
Or Standard Shipping is NOT tracked at a cost of £5.
If you would like to order from outside Europe please email email@example.com for shipping rates.
How will my order be packaged?
Most items are beautifully packaged in Pegasus Black and white Gift Boxes. They are posted in protective bubble lined packets.
Some items (leather/fabric/ bracelets) are packaged in black velvet pouches embossed with PEGASUS JEWELLERY in silver.
Vitality Bracelets and Rings are packaged in Velvet Branded Pouches.
I want to speak to someone about my order, or order by phone, how can I do this?
Phone: 01387 733825 Please leave a message and we will get back to you as soon as possible. We can take a telephone order if you would prefer not to order online.
We endeavour to reply to all emails withing the hour during working hours.
What are your office hours?
Monday - Friday 9.30 - 3.30
Please note we are closed at weekends.
I have ordered the wrong size- how can I exchange?
The goods should then be returned in original packaging with the invoice and return card to the following address, stating the correct size to be exchanged for.
Pegasus Jewellery Returns
4 QUEENSBERRY SQUARE
Postage must be paid by the customer to return items.
Once the item has been returned and inspected a refund will be issued or a replacement piece sent out free of charge.
My item is faulty- what should I do?
We give a 2 week return policy for any items you feel may be 'faulty' then please email us at firstname.lastname@example.org. The item must be returned with original packaging and invoice to the address above.
Wear and tear of products is not covered by any warranty.
Polish your Pegasus Jewellery with a soft cloth to maintain shine.
We recommend removing jewellery before going to bed or participating in physical acticity.
Do not expose to harsh chemicals such as perfumes, cleaning agents, chlorine, salt water and silver polish.
We recommend cleaning your jewellery with a small amount of mild soap into luke warm water and use a small, soft toothbrush.
Free Shipping on all UK orders.
First class signed for and next day Special Delivery also available
14 day money back guarantee.
Excellent Customer Service Team .